Empower AI Journey - For Customers

Transform experiences for customers, employees and processes with intelligent automation that generates concrete business results.
Eudata turns AI into a scalable, strategic capability for enterprises, public institutions and healthcare providers.
Convy.AI — our proprietary orchestration platform — transforms AI models into real, autonomous workflows: gathering information, reasoning, taking actions and closing processes end-to-end. Through a visual, no-code experience, organizations can deploy AI-driven processes without specialized engineering, accelerating adoption and scaling automation across multiple business functions. This positions Eudata at the intersection of two high-growth markets: AI-powered customer experience and agentic process automation — where demand is shifting from experimentation to enterprise-grade execution.
EUDATA
€11M
2025 Turnover
+24% YoY
150+
Global clients
Diverse clients across multiple sectors and regions.
100
Technical skills
operating within the group across various teams
15
Italian R&D team
Dedicated team driving continuous innovation.
Enhancing customer experience, increasing productivity and empowering employees with tailored AI solutions that deliver measurable results.
The Need: AI Adoption
Companies need AI to drive revenue growth and operational efficiency.
Models alone do not increase value; leadership must take charge of adoption and governance.
The missing piece is an orchestration layer (OS) that connects data, systems, and channels. It operationalizes end-to-end AI, with integrated controls, accountability, compliance, and resilience.
Use Cases
How We Engage Clients
We begin with awareness and architecture.
Management Training
Targeted Consulting
Scalable Projects
Typical first steps:
Management Training
Targeted Consulting
Then → scalable projects and maintenance/upsell/cross-sell
The problem we solve with AI
Automation of interactions
Organisations invest in customer and employee experiences with often unsatisfactory results.
Process inefficiencies
Hidden inefficiencies in workflows drain productivity and create bottlenecks.
Untapped Potential
Use AI to gain a competitive advantage and express untapped potential in my business
Company Profile
PMI Innovativa
Eudata is distinguished by its cutting-edge approach.
Benefit Corporation
Commitment to a positive impact on society and the environment.
ESG Score of 73
High rating for environmental, social and governance criteria.
The Group
Eudata is the parent company of a group focused on digital experience
Cloud Transformation
AWS and media cloud transformation solutions.
Generative Artificial Intelligence for Conversations and Automation
Advanced AI solutions to improve customer experience and automate processes.
Donor Experience
Cutting-edge technology solutions to drive your organisation's fundraising success
Why Eudata
Eudata is a product vendor that combines its own solution with the ability to adapt it to the client's context
Tailored
Customised solutions that adapt perfectly to the specific needs of clients
Product competence
Product competence with a flexible and customer-oriented approach
Partnership with the client
Strategic collaboration to transform technological solutions into business value
Our AI Adoption Model
Eudata guides companies through a structured AI adoption journey, from foundational knowledge to scalable, sustained value.
Competence Acquisition
Through targeted training and formation, we equip your team with the essential contextual skills and foundational knowledge for successful AI adoption.
Strategic Consulting
Expert consultancy defines optimal AI solutions and designs robust architectures, focusing on TCO, ROI, and mitigating risks like vendor lock-in and legal compliance.
Project Execution (Convy.AI)
Hands-on project implementation using our proprietary platform, Convy.AI, to build and deploy bespoke AI solutions that deliver measurable results.
Continuous Optimisation
Ongoing maintenance and scope extensions ensure sustained value, functional scalability, and maximisation of your AI investments over time.
Our Clients
Italian Market Leaders
Leading Italian digital bank, insurance leader, largest telecommunications operator, major retailers and large industrial groups.
European Expansion
Leading Greek and Croatian banks, German insurers and growing presence in more countries.
Global Reach
Growing customer base in the United States, France, the United Kingdom, Switzerland and other markets through direct relationships and partner channels.
Our diverse client portfolio spans all sectors, demonstrating that our strategy enables growth in numerous markets and industries.
Our Global Clients
Insurance
Leading global insurance firms are enhancing their processes to reduce costs and improve efficiency
Banking and Finance
Top-tier institutions are leveraging AI to create a competitive advantage
Retail and Telecommunications
Major brands need AI to stay competitive and proactive
Transport and Utilities
Essential service providers are struggling to compete in a global market and need AI to be sustainable
Third Sector and Others
Organisations need to explore new revenue streams to fuel their growth
Public Sector and Healthcare
Public administration, healthcare, and state-owned enterprises seek efficiency while carefully navigating regulations
Our diverse client portfolio spans various sectors and geographies, demonstrating the versatility and effectiveness of our solutions across multiple industries.
AI-Driven Transformation
Starting Point
100 minutes of work before implementation.
Extraordinary Results
Only 20 minutes to perform the same task after implementation.
At Eudata, we give you the power to optimise both internal and customer-facing processes, driving efficiency and innovation. By integrating advanced AI solutions, we aim to streamline workflows and achieve an average reduction in working time of up to 80%. Our mission is to help organisations achieve faster, smarter and more impactful results through AI-driven transformation technologies and strategies.
What We Do
Customer eXperience
Voice and digital contact centres of the future, Virtual Branches
Cloud or On Premise
Document Automation
Process your documents and associate them with automatic processes (delivery notes, invoices, process documents, mortgages, financing, …)
Virtual Assistant
Virtual assistants that support colleagues by providing content, support and autonomously performing tasks
Agentic Process Automation
Automation of front office or back offi ce processes to gain efficency and reliability
Consulting
Consulting support in the functional part, in the design of services and in technological choices
Efficiency - Price - Compliance
Vision
Convy.AI was created to integrate AI-driven automation into customer and user experience processes.
It enables operations in both fully self-service mode and with the support of agents and employees, who can be assisted by virtual assistants when needed. This always guarantees the possibility of human intervention as an alternative to AI.
Convy is designed to be part of a component ecosystem (Corporate framework) that collaborate to provide concrete solutions by integrating everything.
It is neutral with respect to AI technologies, selecting and leveraging the most suitable technology and provider for each use case and customer. This flexibility allows the use of both public and private AI engines, even within the same process.
The Complete Platform
Enterprise Omnichannel Bot Builder
Create sophisticated conversational experiences across all channels.
Digital Contact Centre
Manage customer interactions seamlessly with AI assistance.
AgentIC Orchestrator
Back End process automation through AI Agents
CoPilot Tools
Empower employees, agents and vendors with intelligent assistance.
Document Process Management
Optimise complex document workflows with artificial intelligence.
Virtual Branch
A comprehensive tool for creating online sales processes for banks, insurance companies or retailers
AI Consultant
Choose the best AI architecture (LLM, SLM, ...)
Our vision
1
AI-driven automation
Integrate intelligent automation into every customer and user experience process.
2
Hybrid support model
Enable operations in both self-service and assisted or human-supervised modes, supported by virtual assistants.
3
Integrate Everything
We know that we need to be part of a collaborative ecosystem that offers concrete solutions by integrating everything.
4
AI neutrality
Select the most suitable AI technology for each use case and customer, using both public and private engines.
5
Enterprise Grade
Manage millions of sessions in parallel with 99.99% availability
How it Works
No-Code Platform
Build sophisticated solutions without programming knowledge using a visual designer.
Vendor Neutral
Work with any LLM or NLU technology that meets your needs.
AgentIC
Use AI to create autonomous or supervised agents capable of handling specific tasks.
CX Metrics
Set and monitor goals and KPIs with precision.
Solution Schema
AI Model 1
AI Model 2
AI Model 3
ERP
Knowledge Base
Corporate Back End
CRM
Other ...
RAG
Function Tools (MCP, code, visioning, ...)
Customer eXperience (BOT, contact center, ...)
Document  (Invoices, mortgages and credit, claims, ...)
Corporate CoPilot
(sales assistant, administrative concierge, contact center assistant)
Industrial Automation
(Compliance, predictive maintenance, digital wins, ...)
Other
(conversational reporting,  healthcare analytics, ...)
AI Manager
Prompting
Agentic Designer
Audit
Reporting
Use Cases
Platform
Common Knowledge
AI Model n
...
Process Manager
DEGHI: Bathroom, Home and Garden Furniture at the Best Price
50%
Automation

30%
FTE Savings

0
FTEs Added During Black Friday

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Success Story: Reduction in Human Sessions
-80%
Human Sessions Reduced
Drastic decrease in agent interventions required.
24/7
Availability
Continuous automated support without interruptions.
98%
Customer Satisfaction
Maintained high customer satisfaction with automated solutions.
Our AI-powered platform drastically reduced the need for human intervention while maintaining exceptional service quality for this major company.
Success Story: VoiceBot for Insurance

1
1
Speech Recognition
Advanced speech processing for natural conversations.
2
2
Automated Claims
End-to-end claims processing without human intervention.
3
3
Data Extraction
Intelligent extraction of relevant information from calls.
4
4
Verification
Automated validation of claim information.
5
5
Resolution
Complete processing of approved claims.
Our VoiceBot solution for insurance has achieved a remarkable 40% time saving for each claim processed, transforming the customer experience.
37%
Outsourcing Reduction

>50%
Automation

1.3M
Sessions per Month

NPS went up consistently

Boost agent productivity
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70%
Faster
90%
Email Generate
Correctly
AVA: Agent Virtual Assistant
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Empower your agents with intelligent assistance that enhances their capabilities while maximising the quality of the customer experience.
Context-Trained AI
Our solution improves user productivity through artificial intelligence engines specifically trained on business context and knowledge base.
Process Guidance
The dialogue-based process manager guides the user through optimal workflows for each customer interaction.
AgentIC Task Automation
Automated management of routine tasks allows the user to focus on high-value engagement with the customer.
AI Agent
Document Analysis
AVA: CoPilot for Agents and Employees
1
2
3
4
5
1
Employee Support for Knowledge Management
Specialised knowledge for your business
2
Agentic Approach
Process management with AI decision-making
3
Content Generation
Automatic creation of responses and documents
4
Back-end Integration
Update systems automatically
5
Document and Process Automation
Analyse documents and execute processes
Up to 80% session time reduction achieved through our advanced CoPilot solution, revolutionising agent productivity.
Success Story: Virtual Branch
400 Daily Sessions
Shifted consultations from branches to video consultations based in the virtual branch.
Improved Expertise
Connected customers with specialist consultants regardless of location.
Enhanced Experience
Face-to-face interaction without physical presence requirements.
Our virtual branch solution has transformed the way customers access expertise, connecting them with specialists through video consultations that maintain the personal touch of branch visits.
AI-Enhanced Document Management
Document Organiser
Revolutionise your document management with innovative classification systems.
Intelligent Search
Directly query your documents with AI-powered chats to find exactly what you need.
Document Generation
Create new documents based on existing information with guided simplicity.
Data Extraction and Validation
Extract information from multiple documents and validate it through cross-referencing.
Mortgage pre-approval
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Contact Us
Connect with us
Website: www.eudata.com
LinkedIn: Eudata
youtube: https://www.youtube.com/@eudatasrlsb
[email protected]
Let's discuss how our artificial intelligence solutions can transform your customer and employee experiences by optimising your business processes for unprecedented efficiency.